In the course of your studies with SHRM, there may come a time when you believe that an aspect of your educational experience has somewhat been unfair, unjust or unreasonable. It is the objective of SHRM to encourage prompt and informal resolution of grievances of students as they arise and to provide recourse to orderly procedures for student grievances to be addressed and resolved.

Where school procedures exist for dealing with students' discipline and academic matters (e.g barring from exams, appeal against results, barring from classes, etc), then these will take precedence over the student grievance procedure.

A student seeking to resolve a grievance should follow the steps below. These steps have been put in place to facilate resolution of grievances with a minimum of delay.

The grievance must be filed in writing to the Head of Student Services within 2 weeks from the date of the incident. This time limit may be extended upon good cause shown.

If possible, all grievances should be resolved informally by the Head of Student Services. If the parties still cannot resolve the situation amicably with mutual regard to the grievance involved, you may file an appeal in writing to the Executive Director for a final resolution within 2 weeks from the date of the previous conclusion.

In the event that the student and SHRM are unable to resolve a dispute amicably, either party can refer the dispute to the CASE Mediation Centre for mediation