Student Grievances
In the course of your studies with SHRM, there may come a time when you believe that an aspect of your educational experience has somewhat been unfair, unjust or unreasonable. It is the objective of SHRM to encourage prompt and informal resolution of grievances of students as they arise and to provide recourse to orderly procedures for student grievances to be addressed and resolved. Where school procedures exist for dealing with students' discipline and academic matters (e.g barring from exams, appeal against results, barring from classes, etc), then these will take precedence over the student grievance procedure. A student seeking to resolve a grievance should follow the steps below. These steps have been put in place to facilate resolution of grievances with a minimum of delay. |
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| Step 1 | ||
| Attempt to solve the grivance informally by discussing the issue with the person responsible for the matter. You may consult your mentor if you are uncertain about how to proceed. At your request your mentor may be asked to arrange for and attend this meeting. Efforts should be placed at resolving the grievance at this level. | ||
| Step 2 | ||
| If the grievance is not informally resolved, you may file a written statement describing the grivance to the Head of Student Services. The written document shall describe the facts and provide evidence supporting the alleged violations, indicate what redress the student seeks and provide a brief history of the attempts to resolve the grievance.
The grievance must be filed in writing to the Head of Student Services within 2 weeks from the date of the incident. This time limit may be extended upon good cause shown. |
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| Step 3 | ||
| If possible, all grievances should be resolved informally by the Head of Student Services. If the parties still cannot resolve the situation amicably with mutual regard to the grievance involved, you may file an appeal in writing to the Executive Director for a final resolution within 2 weeks from the date of the previous conclusion. | ||
| Student Dispute Resolution | ||
In the event that the student and the school are unable to resolve a dispute in accordance with the grievance resolution procedure, the student and the school shall refer the dispute to the Singapore Mediation Centre (SMC) or Singapore Institute of Arbitrators (SIArb) through the CPE Student Services Centre for mediation prior to instituting any legal action or proceedings. The student and the school will bear equally such fees as the Singapore Mediation Centre (SMC) or Singapore Institute of Arbitrators (SIArb) may prescribe from time to time for the purpose of resolving their dispute. The contact information for CPE Student Services Centre is listed as below 1 Orchard Road (YMCA Building), #01-01 It can also can be found at www.cpe.gov.sg. |
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